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Saturday, October 9, 2010
Friday, October 8, 2010
comScore Releases First Comparative Report on Mobile Usage in Japan, United States and Europe
comScore Releases First Comparative Report on Mobile Usage in Japan, United States and Europe
Japan Mobile Audience “Most Connected” with 3 of 4 Users Accessing Mobile Media in JuneSocial Networking Shows Highest Reach among U.S. Mobile Users, While Europeans Text the Most RESTON, VA, October 7, 2010 – comScore, Inc. (NASDAQ: SCOR), a leader in measuring the digital world, today released a study on mobile usage and behaviors in Japan, the United States and Europe from its MobiLens service. The report examined multiple dimensions of mobile usage including content consumption, demographic comparisons and top social networking brands across markets to provide a comparative look at how consumers interact with mobile media across various geographic markets.
“Mobile media usage continues to accelerate across the globe, driven by advancing technologies and the growing number of content options available to consumers,” said Mark Donovan, comScore senior vice president of mobile. “As we look across markets, dramatic differences in mobile media consumption, brand adoption and user behavior become evident. These differences are even more pronounced than they are for PC-based Internet usage due to the complex nature of mobile – including various device capabilities, operating systems and methods of accessing content. For brands seeking to establish a multi-market presence, understanding usage dynamics across geographies is essential to implementing a successful global mobile marketing strategy.”
Mobile Behavior Varies Across Markets
A cross-market analysis of mobile activities in Japan, the U.S. and Europe revealed significant differences among consumers by geography. Mobile users in Japan were the “most connected” of the three markets, with more than 75 percent using connected media (browsed, accessed applications or downloaded content) in June, compared to 43.7 percent in the U.S. and 38.5 percent in Europe.
Japanese mobile users also displayed the strongest usage of both applications and browsers with 59.3 percent of the entire mobile population accessing their browsers in June and 42.3 percent accessing applications. Comparatively 34.0 percent of mobile users in the U.S. and 25.8 percent in Europe used their mobile browsers, with 31.1 percent in the U.S. and 24.9 percent in Europe accessing applications.
Messaging methods also varied with Europeans displaying the strongest use of text messaging with 81.7 percent sending a text message in June, compared to 66.8 percent in the U.S. and just 40.1 percent in Japan. Japanese users exhibited the highest reach in the email category at 54 percent, while consumers in the U.S. were most likely to use instant messaging services on their mobile (17.2 percent).
Social networking/blogs reached the greatest percentage of mobile users in the U.S. at 21.3 percent, followed by Japan at 17.0 percent and Europe at 14.7 percent. Japanese users were most likely to capture photos (63.0 percent) and watch TV/video (22.0 percent) on their mobiles, while Europeans were most likely to listen to music (24.2 percent) and play games (24.1 percent).
| Select Mobile Behaviors in Japan, United States and EU5 (UK, DE, FR, ES and IT) June 2010 Total Mobile Audience Age 13+ Source: comScore MobiLens | |||
| Percent of Total Mobile Audience | |||
| Japan | United States | Europe | |
| Total Audience: 13+ yrs old | 100.0% | 100.0% | 100.0% |
| Used connected media (Browsed, Accessed Applications or Downloaded Content) | 75.2% | 43.7% | 38.5% |
| Used browser | 59.3% | 34.0% | 25.8% |
| Used application | 42.3% | 31.1% | 24.9% |
| Messaging Usage | |||
| Sent text message to another phone | 40.1% | 66.8% | 81.7% |
| Used major instant messaging service | 3.3% | 17.2% | 12.6% |
| Used email (work or personal) | 54.0% | 27.9% | 18.8% |
| Social Media/Entertainment | |||
| Accessed Social Networking Site or Blog | 17.0% | 21.3% | 14.7% |
| Listened to music on mobile phone | 12.5% | 13.9% | 24.2% |
| Took photos | 63.0% | 50.6% | 56.8% |
| Captured video | 15.4% | 19.2% | 25.8% |
| Watched TV and/or video on mobile phone | 22.0% | 4.8% | 5.4% |
| Played games | 16.3% | 22.5% | 24.1% |
| Financial Information | |||
| Accessed bank accounts | 8.0% | 9.4% | 7.1% |
| Accessed financial news or stock quotes | 16.1% | 10.0% | 7.2% |
| Retail/Travel | |||
| Accessed online retail | 7.2% | 5.5% | 4.1% |
| Accessed classifieds | 4.2% | 6.6% | 4.2% |
| Accessed travel service | 3.3% | 4.7% | 4.1% |
| Other | |||
| Accessed maps | 15.7% | 16.0% | 10.8% |
| Accessed traffic reports | 12.6% | 8.2% | 5.9% |
| Accessed weather | 34.1% | 22.3% | 13.7% |
Mobile Media Usage by Demographic Segment
A demographic analysis of mobile media users across markets showed that mobile media consumption was more balanced across age segments in Japan when compared to the U.S. and Europe. In the U.S., 25-34 year olds were 44 percent more likely to access mobile media than an average mobile user, with 18-24 year olds 39 percent more likely. In Europe, 18-24 year olds represented the most-connected segment, 54 percent more likely to be mobile media users, while persons age 25-34 were 35 percent more likely.
The U.S. and Europe also showed greater gender disparity among mobile media audiences. Females were 9 percent less likely to be mobile media users in the U.S., while females in Europe were 16 percent less likely.
| Mobile Media Usage in Japan, United States and EU5 (UK, DE, FR, ES and IT) by Demographic Segment June 2010 Total Mobile Audience Age 13+ Source: comScore MobiLens | |||
| Connected Media Audience Index* | |||
| Japan | United States | Europe | |
| Total Audience: 13+ yrs old | 100 | 100 | 100 |
| Male | 102 | 110 | 116 |
| Female | 98 | 91 | 84 |
| Persons Age: | |||
| 13-17 | 114 | 130 | 133 |
| 18-24 | 117 | 139 | 154 |
| 25-34 | 114 | 144 | 135 |
| 35-44 | 111 | 117 | 103 |
| 45-54 | 105 | 85 | 78 |
| 55+ | 80 | 39 | 57 |
* Index = % demographic segment / % demographic base*100
Top Mobile Social Media Brands
Across markets, local and global brands showed varying levels of adoption by mobile audiences. In all three markets, the top mobile social media brand mirrored the top PC-based social networking brand with Facebook leading in the U.S. and Europe and Mixi leading in Japan. Local brands Gree and Mobage Town were the #2 and #4 most accessed social networking brands in Japan. Twitter was the only brand to be ranked in the top four in all markets.
| Top Mobile Social Networking/Chat/Blog Brands in Japan, United States and EU5 (UK, DE, FR, ES and IT) by Audience Size June 2010 Total Mobile Audience Age 13+ Source: comScore MobiLens | ||
| Japan | United States | Europe |
| Mixi | ||
| Gree | MySpace | YouTube |
| YouTube | MSN / Windows Live / Bing | |
| Mobage Town | ||
About comScore
comScore, Inc. (NASDAQ: SCOR) is a global leader in measuring the digital world and the preferred source of digital marketing intelligence. For more information, please visit www.comscore.com/companyinfo.
Contact:
Sarah Radwanick
Senior Analyst
comScore, Inc.
+1 206 268 6310
press@comscore.com
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Monday, October 4, 2010
What Does 'Buy Local' Mean To Consumers?
To consumers in the U.S. and elsewhere, "buying local" isn't a top priority in and of itself, according to a new study from Communispace.
Instead, localism becomes an important part of a product's overall value proposition when it is perceived by consumers as a means of obtaining "a high-quality, cost-effective, safe and reliable product," sums up Manila Austin, director of research for Communispace, which employs private online customer communities to generate brand insights for marketers.
The firm used a multi-method online approach to explore the meaning of "buying local" to nearly 1,000 consumers from the U.S., Canada and eight other countries in regions around the globe.
The research confirms that consumers often see local origin or purchasing as a way to get certain product benefits, such as freshness, geographic convenience or good customer service, not just as a way to "do good." It also shows that consumers seek a sense of personal and civic connection to products, brands, manufacturers and retailers.
Other findings:
Instead, localism becomes an important part of a product's overall value proposition when it is perceived by consumers as a means of obtaining "a high-quality, cost-effective, safe and reliable product," sums up Manila Austin, director of research for Communispace, which employs private online customer communities to generate brand insights for marketers.
The firm used a multi-method online approach to explore the meaning of "buying local" to nearly 1,000 consumers from the U.S., Canada and eight other countries in regions around the globe.
The research confirms that consumers often see local origin or purchasing as a way to get certain product benefits, such as freshness, geographic convenience or good customer service, not just as a way to "do good." It also shows that consumers seek a sense of personal and civic connection to products, brands, manufacturers and retailers.
Other findings:
- Local is contextual. The definition of local changes depending on the country and the consumer's home setting (urban, suburban or rural, for instance), as well as on the individual's own buying needs and personal priorities.
- Local isn't just about food, or ecological altruism. Local purchases of many types of products and services strengthen ties to family and neighbors, as well as contributing to the community and the economy at-large by generating jobs and tax revenue.
- Connection is key. In a commoditized world, local buying can connect consumers to an authentic experience and ground purchasing decisions in a sense of history, tradition and community. Brands have an "enormous" opportunity to create this sense of connection by sharing their "stories" and history, as well as establishing roots in local communities, stress the researchers.
- Local is becoming a mainstream criterion for purchasing decisions. Consumers have a heightened awareness of how products are made and are taking a more holistic view of their purchases, the study confirms. They are considering "pre-point-of-sale" factors such as the origins of products' raw materials, where products are manufactured, and their carbon footprints.
- Establish local roots. No matter how large the company, it can and must create a local presence -- not only through an operational presence and hiring practices, but by contributing to local schools and other causes and sponsoring community events.
- Flex to the context. "Most important, companies must remember to be flexible and consider the unique needs of the local community, wherever they are in the world," the report emphasizes. Brands must adjust their messaging, corporate giving and even manufacturing/distribution strategies within different markets.
- Focus on transparency and education. Companies need to be honest and open about their successes and challenges, and teach employees about the product's value proposition and life cycle so that they can, in turn, educate the customer.
- Don't let local stand alone. Promote the practical, tangible advantages of your product or service, in addition to appealing to altruism.
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